Open Book

Store Policies

Scroll down to view our store policies.

 

POLICY SUMMARY

SHIPPING POLICY

All Press On Nails are custom designed and made to order for each client individually. Please allow up to 7 working days (after receiving the order confirmation) for your order to be processed.

An email notification will be sent when the order is placed and when an order is shipped. Nails by Bella will be in touch with you for any unforeseen delays relating to your order.

Orders are shipped using An Post courier services. We currently ship to the following countries:

If you do not see your country listed above, please reach out to us at contact@nailsbybella.net and we will get in touch.

See below standard shipping rates and estimated shipping time for your convenience:

Note: Shipping options do not affect processing time. Sets will be completed in order of purchasing. You can order a VIP Rush Order on our website to prioritise your order and skip the queue to the top of the queue.

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REFUND POLICY

The wellbeing of Nails by Bella customers is a top priority and all the necessary precautions are introduced to ensure the safety of our customers.

 

Due to sanitary reasons, returns are not accepted under any circumstance. Cancellations are accepted within 24 hours of a purchase or if your order was not prepared at the time of cancellation. Exchanges are only available in the event that the products received by the purchaser are damaged or faulty. Unfortunately refunds are not accepted as each order is customised for every client.

 

We recommend ordering a Sizing Kit from our website to ensure you purchase the correct size for your press on sets.

If you receive a damaged or faulty order, please email contact@nailsbybella.net and include the following (no additional costs will be incurred):

  • The order number;

  • Product name; and

  • Evidence of the damaged or faulty product.

 

If you have any incorrect or missing items from your order, please get in touch through contact@nailsbybella.net with the details. (No additional costs will be incurred).

 

PRIVACY POLICY

Please read our Privacy Policy to understand how we collect, use and protect the data relating to you when you visit our site or make a purchase. Nails by Bella is not responsible for the privacy practices or content of any external links to other website or pages.

Collection and Use of Personal Information:

Nails by Bella does not collect any personal information about you on this website other than the data you provide voluntarily through purchasing from our website, creating an account with us or by emailing us. This personal data may include the following:

  • Contact Details

  • Email address

  • Name

  • Billing and shipping address

  • Phone number

  • Payment Details: Credit/Debit card information or bank account details

  • Other: Any other personal information that you provide to us or data that we collect about your activity on our website, comments, feedback, product reviews, recommendations and personal profile

Collection and Use of Technical Information:

When you access our website, we automatically gather information about your device. This data includes:

  • The Internet Protocol (IP) address of your web browser used to connect your computer to the Internet

  • Computer and connection information

  • Web browser details

  • Purchase history

  • The previous website address from which the visitor reached our website, including an search terms

This technical information will only be used by Nails by Bella for statistical and other administrative purposes only. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page.

Requirement to Provide Personal Data:

You are not required under statutory or contractual obligation to provided Nails by Bella with any personal information. However, we will ask you for certain personal information (such as; email address, name, payment and shipping address, payment information, company name) when you:

  1. Submit a query in the Contact Us section on our website;

  2. Submit a form - such as registering an account with us;

  3. Request to sign up for our newsletter;

  4. When you conduct a transaction on our website, etc.

Purpose of Collecting Personal and Technical Information:

Nails by Bella will use the above information for the following purposes:

  • To provide and operate the Services

  • To provide our users with ongoing customer assistance and technical support that our visitor has submitted via our website

  • To process transactions and applications submitted through our website

  • To improve, develop and upgrade our website

  • To carry out researches and user surveys

  • To send promotional and marketing material, subject to any preferences that you express when we collect your contact details or subsequently

  • To create aggregated statistical data and other aggregated and/or inferred technical information, which we or our business partners may use to provide and improve our respective services

  • To prevent any fraudulent activities, investigations and detection

  • To apply with any applicable laws and regulations

Storing Your Personal and Technical Information/Data:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company (Nails By Bella) adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brans like Visa, MasterCard, American Express and Dicover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Communicating with our Site Visitors:

Nails by Bella may contact you for the following reasons:

  • To notify you regarding your account

  • To troubleshoot problems with your account

  • To resolve a dispute

  • To collect fees or monies owed

  • To poll your opinions through surveys or questionnaires

  • To send updates about our company

  • To contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you as otherwise necessary

For the above purposes we may contact you via email, telephone, text messages, postal mail or social media platforms.

Retention

Nails by Bella will not hold or retain your personal information for longer than necessary. We store your personal data for as long we require this information for the purposes described in this policy, or to comply with our obligations under applicable law and, if relevant; to deal with any claim or dispute.

 

Your Rights:

You have to following rights (subject to certain restrictions and under certain circumstances) in relation to your personal information:

  • Right to access your data: You have the right to request a copy of the personal data that we hold about you, together with other information regarding our processing of your personal information

  • Right to rectification: You have the right to request any inaccurate data to be corrected about you. Additionally, you may request to update any incomplete information about you

  • Right to erasure: You have the right to request our team to delete your personal information from our records (also referred to as the right to be forgotten)

  • Right to restriction of processing or to object to processing: You have the right to request that we no longer process your personal data for particular purposes; or to object to our processing of your personal information for particular reasons. You can contact us at contact@nailsbybella.net if you do not want us to process your data anymore

  • Right to data portability: You have the right to request a copy of your personal information in a structured, commonly used machine readable format from us our a third party

If you wish to exercise any of the above rights, please contact contact@nailsbybella.net

 

Updates:

We reserve the right to modify our Privacy Policy at any time, therefore we encourage you to periodically review this notice for the latest information on our privacy practices. Changes and clarification will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Queries and Complaints:

For any queries or complaints in connection to our processing of your personal data, you can contact us at contact@nailsbybella.net

Cookies:

Cookies are small pieces of data stored on a site visitor's browser to add functionality. They are typically used to keep track of the settings users have selected and actions they have taken on a site. For more information on Cookies, please refer to the following: All About Cookies.

Our website uses cookies for important reason, such as:

  • To provide a great experience for the website visitor and Nails by Bella customers

  • To identify registered members to the website

  • To monitor and analyse the performance, operation and effectiveness of Wix's platform

  • To ensure our platform is safe and secure to use

Our website uses the following cookies which are strictly necessary to allow you to access the website; navigate between pages and to receive services which customers have requested. See below table outlining our strictly necessary cookies:

How to Access Cookie Settings:

The following links explain how to access cookie settings in various browsers:

 

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout

 

Cookies can be activated to alert you every time a cookie is being sent or disabled through your browser settings. If you chose to disable your cookies, please note that some site features which allow you to have a more efficient site experience may not function properly. It is important to note that this action will not affect the user's experience on our website.

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